Refund policy

60-Day Money-Back Guarantee

We want you to love your ONEFOLD. If it's not right for you, contact us within 60 days of delivery and we'll give you a full refund. There's no need to send it back: keep the board, pass it on or donate it. The money-back guarantee is limited to one refund per customer.

How to request a refund

Contact us through our Contact page with your order number and the reason for your request. We'll reply within 2 business days. We may ask for a photo of the product.

Damaged, defective or incorrect items

If your order arrives damaged, defective or isn't what you ordered, contact us within 14 days of delivery with your order number and clear photos or a short video showing the issue. For an incorrect item, please also include a photo of the packaging and shipping label. We'll send a replacement or issue a full refund, with no return needed.

Orders that don't arrive

If your order hasn't been delivered within 45 days of shipping, contact us and we'll resend it or issue a full refund. If tracking shows your order as delivered but you haven't received it, please check with your neighbours and local carrier first. We may ask for a non-delivery confirmation from the carrier.

Cancellations

You can cancel your order for a full refund any time before it ships.

Refunds

Approved refunds go back to your original payment method within 5–10 business days. Your bank may take a few extra days to show the refund.

1-Year Warranty

ONEFOLD is covered by a 1-year warranty against defects in materials and workmanship from the date of delivery. If a part fails under normal use, contact us with your order number and a photo or short video showing the issue, and we'll send you a replacement. The warranty does not cover normal wear and tear, misuse, use above the 350 lb weight limit, or damage from accidents.